OUR POLICIES

01

REFUND POLICY

Thank you for choosing Ultimate Athlete for your fitness event experience!

Please be aware that all ticket sales are final. Due to the nature of our services and the extensive pre-event preparations involved, we do not offer refunds under any circumstances.

Non-Refundable Ticket Policy: All event ticket purchases are non-refundable. By completing a purchase, customers acknowledge and agree to this policy.

If you have any questions or need further clarification, feel free to reach out to us at admin@ultimateathlete.com

02

Your privacy is important to us, and we are committed to protecting any personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information when you participate in our fitness events, use our website, or interact with us in any way.

03

INFORMATION WE COLLECT

We may collect the following types of personal information:

Personal Identification Information: Name, email address, phone number, mailing address, and payment details.
Event Participation Information: Ticket purchase history, event registrations, and preferences.
Technical Information: IP address, browser type, device details, and website usage data.
Health & Safety Information: Emergency contact details and relevant medical information (only if required for event safety purposes).

04

HOW WE USE YOUR INFORMATION

Process ticket purchases and event registrations.
Communicate important event updates and announcements.
Improve our services and enhance your event experience.
Ensure participant safety and comply with legal requirements.
Provide customer support and respond to inquiries.
Conduct marketing and promotional activities (with your consent).

05

DATA SHARING & DISCLOSURE

We do not sell or rent your personal information. However, we may share your information with:
Service Providers: Third-party vendors assisting with payment processing, email communications, or event management.
Legal & Safety Compliance: Authorities or legal entities when required by law or to protect the safety of our participants.
Business Partners: Collaborators or sponsors involved in hosting or organising fitness events (only as necessary).

06

DATA SECURITY

We implement industry-standard security measures to protect your personal information. However, while we strive to safeguard your data, no method of transmission over the internet is 100% secure.

07

YOUR RIGHTS & CHOICES

You have the right to:

Access, update, or request deletion of your personal data.
Opt-out of marketing communications at any time.
Request a copy of the personal data we hold about you.
To exercise these rights, please contact us at mike@maxoutuk.com

08

COOKIES & TRACKING TECHNOLOGIES

Our website may use cookies and tracking technologies to enhance user experience. You can manage cookie preferences through your browser settings.

09

CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date.

10

T&C'S

All Sales Final: Ticket purchases are non-refundable. By completing your purchase, you acknowledge and agree to this policy.
Ticket Transfer: Tickets are personal to the purchaser and may not be resold or transferred without prior approval from Ultimate Athlete.
Event Changes: Ultimate Athlete reserves the right to make changes to the event lineup, location, or timing as needed.
Cancellations: If an event is canceled, we will notify ticket holders and may, at our discretion, offer a refund or credit.

11

CODE OF CONDUCT & LIABILITY WAVER

All attendees must follow event rules and respect the safety and enjoyment of others. Disruptive behaviour may result in removal from the event without a refund.

By attending an Ultimate Athlete event, you assume all risks associated with participation. Ultimate Athlete and its partners are not responsible for any injury, loss, or damage sustained during the event.

12

TICKET TRANSFER POLICY

We are committed to maintaining fairness and consistency across all our events. To ensure a seamless experience for all participants, please review our ticket transfer policy below:

No Event Transfers – Once a ticket is purchased for a specific Ultimate Athlete event, it cannot be transferred to a different event, regardless of availability or circumstances.
Fixed Registration – Each ticket is tied to a designated event date and cannot be deferred to a future or alternate event.
Resale & Name Changes – Tickets cannot be resold or transferred to another person without prior approval from Ultimate Athlete. No resale tickets will be issued within two weeks of the event. If you are unable to attend, please contact us to explore possible options. If your teammate changes, there is an £10 fee to update the registration.
No Exceptions – We do not accommodate event transfers due to scheduling conflicts, availability changes, or unexpected circumstances. It is the participant’s responsibility to confirm their ability to attend before purchasing a ticket.